Privacy Policy

Last updated: May 10, 2026

Galvyn, LLC ("Galvyn", "we", "us", or "our") operates the website at galvyn.com and the platform available at b.galvyn.com (collectively, the "Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Services, you agree to the practices described here.

Information We Collect

We collect the following categories of information:

• Information you provide directly, such as your name, email address, business name, and any messages you send to us via contact forms, email, or messaging channels (including WhatsApp).
• Account and platform data, including credentials, configuration settings, and content you submit to the Galvyn platform while building or operating AI agents.
• Conversation data processed by AI agents on your behalf, such as customer messages routed through supported channels (e.g., WhatsApp Business, email, web chat).
• Technical and usage information, including IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps, collected automatically through cookies and similar technologies.

How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Process and deliver AI-agent responses on behalf of business customers;
• Respond to inquiries and provide customer support;
• Improve the reliability, performance, and security of the Services;
• Comply with legal obligations and enforce our Terms of Service.

How We Share Information

We do not sell personal information. We share information only as described below:

• Service providers that help us run the Services (e.g., cloud hosting, analytics, AI model providers, messaging infrastructure), bound by appropriate confidentiality and security obligations.
• Messaging platformssuch as Meta's WhatsApp Business Platform, to the extent necessary to deliver and receive messages on your behalf. Use of those platforms is also governed by the platform's own terms and privacy policies.
• Legal and safety disclosures when required by law, legal process, or to protect the rights, property, or safety of Galvyn, our users, or others.
• Business transfers, such as in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

Cookies and Analytics

We use cookies and similar technologies to keep the Services functional and to understand how they are used. You can control cookies through your browser settings; disabling cookies may affect some features.

Data Retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Conversation data processed on behalf of business customers is retained per the customer's configuration and applicable agreements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, or to object to certain processing. To exercise these rights, contact us using the information below. We will respond consistent with applicable law.

Children's Privacy

The Services are not directed to children under 13 (or the equivalent minimum age in the relevant jurisdiction), and we do not knowingly collect personal information from them.

International Users

Galvyn is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the latest revision at the top of this page. Material changes will be communicated through the Services or by other reasonable means.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at contact@galvyn.io.